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 replacement boiler & lost key
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Approaching The Pin

United Kingdom
13 Posts

Posted - 22/08/2007 :  23:26:34  Show Profile
Hi everyone - any experience or advice on the following
We completed on our Phase 7 apartment in June (still waiting gas connection - no surprise there). However a couple of days ago we had a call from PW asking us to go over next week so that they could gain access to replace our boiler. The best reason we could get was that it needed to be replaced with a more powerful one! Anyone else had to have their boiler replaced?
We couldn't travel at such short notice and weren't intending to go back until all utilities on and we could move in furntiture etc. So suggested that they get the key from the call centre - thats when things started to go wrong as the call centre claimed they didn't have it. We've since managed to get someone in the completion department to confirm that she did in fact give one of our keys to the call centre and has a receipt from them. Now no-one will take responsibility for resolving this problem. Completion Dept says its up to the call centre, call centre says its the customer services dept, and customer service dept says its the call centre. The lady from the technical dept who wanted to replace the boiler couldn't believe it.
We've sent an e mail to the call centre asking them to find a solution, preferably by changing the locks. Anyone had similar experience with a happy outcome?

Jean & Gerry

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